Privacy Policy

Introduction

At Whiskers, Paws, and Hooves, I am committed to protecting and respecting your privacy. This Privacy Policy outlines how I collect, use, and protect your personal information when you use my mobile cat sitting, dog walking, and horse livery services.

Information I collect

I may collect and process the following data about you:

  • Personal information: Name, address, phone number, email address.

  • Pet information: Pet names, breeds, ages, medical conditions, dietary needs, and behavioural traits.

  • Payment information: Payment details for processing transactions.

  • Website information: Information you provide when filling out contact forms on my website.

  • Marketing information: Information collected through Mailchimp for marketing communications.

How I use your information

I use the information I collect for the following purposes:

  1. Service provision: To provide the agreed-upon cat sitting, dog walking, and horse livery services.

  2. Communication: To communicate with you regarding bookings, cancellations, and any issues that may arise during the service period.

  3. Billing & payment: To process payments and manage billing.

  4. Record keeping: To maintain accurate records of services provided.

  5. Marketing: To send you promotional emails about new services, special offers, or other information using Mailchimp, provided you have opted-in to receive such communications.

How I protect your information

I take the security of your personal information seriously and implement the following measures to protect it:

  • Data Encryption: Sensitive data is encrypted to protect it from unauthorized access.

  • Secure Storage: Personal information is stored in secure systems that are protected by appropriate security measures.

  • Access Control: Only authorized personnel have access to personal information, and such access is granted only for legitimate business purposes.

Sharing your information

I will not sell, distribute, or lease your personal information to third parties unless I have your permission or are required by law to do so. I may share your information with:

  • Veterinarians: In the event of a medical emergency involving your pet, I may share necessary information with veterinary professionals.

  • Payment processors: To process your payments securely.

  • Mailchimp: To manage my email marketing campaigns and send newsletters if you have opted-in.

Your rights

You have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information I hold about you.

  • Correction: You have the right to request that I correct any inaccuracies in your personal information.

  • Deletion: You have the right to request that I delete your personal information, subject to certain conditions.

  • Objection: You have the right to object to the processing of your personal information under certain circumstances.

Cookies

My website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help improve website functionality and analyze web traffic. You can choose to accept or decline cookies through your web browser settings.

Contact form

When you fill out the contact form on my website, I collect the information you provide to respond to your inquiries and provide information about my services. This information will be used solely for communication purposes and will not be shared with third parties, except as required by law.

Mailchimp

I use Mailchimp to manage my email marketing campaigns. If you opt-in to receive my newsletters, your email address and any other information you provide will be stored on Mailchimp's servers. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link in any email you receive from me.

Changes to this privacy policy

I may update this Privacy Policy from time to time. Any changes will be posted on my website, and where appropriate, notified to you by email. Please review this policy periodically to ensure you are aware of any updates.

Contact information

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact me at:

By using my services, you acknowledge that you have read, understood, and agree to this Privacy Policy.