Terms & Conditions

Introduction

Welcome to Whiskers, Paws, and Hooves. By using my services for cat sitting, dog walking, and horse livery, you agree to comply with and be bound by the following terms & conditions. Please review these terms carefully. If you do not agree to these terms, you should not use my services.

Definitions

  • Service Provider: Refers to myself, the sole operator of Whiskers, Paws, and Hooves.

  • Client: Refers to the individual who contracts my services.

  • Pet(s): Refers to the cat(s), dog(s), or horse(s) owned by the client and subject to my services.

Services provided

  1. Cat Sitting: I will visit your home to care for your cat(s) as per the agreed schedule. Services include feeding, refreshing water, cleaning litter boxes, and providing companionship.

  2. Dog Walking: I will walk your dog(s) as per the agreed schedule. Services include walking, feeding (if necessary), and ensuring the dog's safety and well-being.

  3. Horse Livery: I will provide care for your horse(s) at the agreed location. Services include feeding, grooming, mucking out stalls, and other necessary care tasks.

Booking & payment

  1. Booking: All services must be booked in advance. Clients can book services via phone or email.

  2. Deposit: A non-refundable 50% deposit is required to secure your booking.

  3. Final Payment: Final payment is due on the day of your booking (or the first day for in-home cat & pet sitting).

  4. Payment Methods: I accept cash, check, and electronic payments.

  5. Cancellation: Cancellations must be made at least 24 hours in advance. Cancellations made with less than 24 hours' notice may incur a cancellation fee equivalent to 50% of the service fee.

Responsibilities

  1. Service Provider Responsibilities:

    • I will provide the agreed-upon services with due care and diligence.

    • I will ensure the safety and well-being of your pets during the service period.

    • I will communicate promptly regarding any issues or concerns that may arise.

  2. Client Responsibilities:

    • You must provide all necessary information about your pets, including any medical conditions, dietary needs, and behavioral traits.

    • You must ensure your pets are up-to-date with vaccinations and free from contagious illnesses.

    • You must provide all necessary supplies and equipment for the care of your pets.

Liability

  1. Pet Safety: I’m insured with Pet Business Insurance™ and while I will take all reasonable precautions to ensure the safety and well-being of your pets, I cannot be held liable for any injury, illness, loss, or death of a pet during the service period unless it is directly due to my negligence.

  2. Property Damage: I will take care to respect your property while performing services. However, I cannot be held liable for any accidental damage unless it is directly due to my negligence.

  3. Emergency Care: In the event of a medical emergency involving your pet, I will make every effort to contact you immediately. If you cannot be reached, I am authorized to seek veterinary care at your expense.

Confidentiality

I respect your privacy and will keep any personal information and pet-related information confidential. This information will only be used for the purpose of providing the agreed-upon services.

Termination

Either party may terminate the service agreement with reasonable notice. In the event of termination, any fees for services already provided will be due immediately.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Contact information

If you have any questions or concerns regarding these terms and conditions, please contact me at:

By using my services, you acknowledge that you have read, understood, and agree to be bound by these terms & conditions.